Frequently Asked Questions
How can I buy Tumult Hype?
Can I try Tumult Hype first?
Yes! We offer a fully-functional 14 day trial you can grab right here.
What is the difference between Hype 3 and Hype Professional?
What exactly do I need to run Tumult Hype?
Tumult Hype requires OS X 10.8 or later; this includes the latest OS X 10.11 El Capitan! From a hardware perspective, any Mac which can run OS X 10.8 also supports Tumult Hype.
Is Tumult Hype available for Windows?
Tumult Hype was built specifically for the Mac, and we do not currently plan to build a Windows version. If you feel that a Windows version of Tumult Hype would make your world an infinitely better place to live, feel free to drop us an email or let us know in the forums. We’re human, after all.
What’s the latest version of Tumult Hype? How do I Upgrade?
The latest version of Tumult Hype is 3.5.5 (552). Version 3.5.5 is a free upgrade for customers who purchased Tumult Hype 2.0 or later. If you purchased Hype from the Mac App Store, upgrades are made available through the Updates section in the App Store app. If you’ve purchased from our store, you may check for updates by clicking on the Hype menu, then choosing Check for Updates.
Should I purchase from the Mac App Store or the Tumult Store?
For many users this is a matter of personal choice and how they like to install and update software. However, there are some advantages or reasons to choose one over the other:
- The easiest experience for purchasing, installing, and upgrading Hype for single-user licenses
- Use if you are unable to purchase from the Mac App Store or wish to purchase direct from the makers (us)
- You can pay via check, money order, purchase order, wire transfer, or PayPal
- Offers volume/multi-user discounts
- Offers more flexible education discounts
Do you offer education discounts?
Yes, we offer significant discounts if you are a student, teacher, administrator, or IT manager purchasing on behalf of your school:
|Licenses||Hype 3.5 Standard||Hype 3.5 Full Professional|
|1 – 4||$29.99 (40% discount)||$59.99 (40% discount)|
|5 – 19||$27.49 (45% discount)||$54.99 (45% discount)|
|20 – 49||$24.99 (50% discount)||$49.99 (50% discount)|
|50+||$19.99 (60% discount)||$39.99 (60% discount)|
You can buy at this discount from the Tumult Education Store. If you need to purchase through the Mac App Store, we also offer discounts via the Apple Volume Purchase Program for Education to qualifying customers who purchase 20 or more copies at a time. If you are seeking quantities over 100 licenses or need a site license, please get in touch.
Do you offer multi-user discounts?
Yes, if you are buying more than one license you will get a better deal! Here’s our pricing breakdown:
|Licenses||Hype 3.5 Standard||Hype 3.5 Full Professional|
|2 – 4||$44.99 (10% discount)||$89.99 (10% discount)|
|5 – 19||$39.49 (20% discount)||$79.99 (20% discount)|
|20 – 49||$34.99 (30% discount)||$69.99 (30% discount)|
|50+||$29.99 (40% discount)||$59.99 (40% discount)|
Do you offer any other discounts?
Aside from educational and multi-user discounts, we also can offer non-profit organization, senior citizen, and Apple employees discounts. If you are seeking these, please get in touch and we’ll be happy to help you out.
Can I install Tumult Hype on multiple machines?
Like any application purchased from the Mac App Store, you can install Tumult Hype free of charge on every Mac you own by going to the Purchases tab and installing. If you’ve purchased Tumult Hype through our website, please refer to your email containing your license key to install Tumult Hype on an additional machine.
If more than one person will use Tumult Hype, then a multi-user license must be purchased.
What is your upgrade policy?
Like most professional software, any major versions (1.0, 2.0, etc.) are likely to be paid upgrades and all interim feature and maintenance updates will be free. We are not likely to release new paid upgrades in less than an 18 month interval; for example Hype 2.0 was released 27 months after 1.0 and in that time period we released 1.5, 1.6, and 9 other minor updates. Hype 3 is free to Hype 2.x owners, but they can puchase the Hype Professional upgrade.
For users who purchased within 30 days of a major version release, we will offer a free upgrade through the Tumult Store with a valid proof-of-purchase. Due to lack of general support in the Mac App Store, we are unable to offer discounts for paid upgrades and instead opt to price our software affordably all the time.
This policy might be revised from time to time based on market conditions, but our goal is to be as fair to loyal users as possible while creating a sustainable business.
Can I open Tumult Hype documents created in version 3.x in version 1.x?
Documents created or modified in the latest Tumult Hype cannot be opened by earlier versions. Documents created in any earlier version of Tumult Hype may be opened by Tumult Hype 3.x.
What browsers does Tumult Hype support?
Tumult Hype is compatible with:
- Safari 5+
- Mobile Safari for iOS 4.3.1+
- Chrome 9+
- Android 2.3+
- Firefox 3.5+
- IE 6+
- Opera 11.10+
If Tumult Hype can’t find a fallback that works across all browsers, it uses the most widely compatible HTML5 features and provides detailed warnings about relevant browser incompatibilities. In a worst-case scenario, you’ll know exactly what won’t work in which browsers and why. It’s always a good idea to check the output in browsers you want to support since many factors like text size and font support differ across browsers. If you have a specific question about what specific code works in what browsers, please visit caniuse.com or email us.
How large is the output produced by Tumult Hype?
A minimal document only requires 3 network requests and 57.1 KB for the client to download (24.7 KB when gzip compressed).
The exact size is dependent on how many resources, scenes, animations, etc. in your document. Images are preloaded to ensure high fidelity animations, so large images can significantly delay loading. See Decreasing load times: Speeding up large Tumult Hype Documents if you are encountering unexpectedly large load times for your animation.
Does Tumult Hype use <canvas>?
Does Tumult Hype support SVGs?
Yes, SVGs can be imported as images.
How do I get my Tumult Hype animation on the web?
You’ll need to upload your exported document with an FTP program. We’ve created a guide to exporting and uploading Tumult Hype documents. Tumult Hype also has the ability to export documents to Dropbox, which is primarily useful for sharing during development. If you are looking for a hosting provider, we recommend Webfaction.
Is Tumult Hype’s output SEO/Search Engine friendly?
Yes, at export time you can choose to include text contents for search engines in the output HTML page. This is indexed by search engines.
Can I extend or customize Tumult Hype’s output with code?
Absolutely. For any element, add or edit the element’s inner HTML code by choosing Edit > Edit Element’s Inner HTML.
Does Tumult Hype work with Rapidweaver, Dreamweaver, iWeb, or my favorite visual editor?
If you’e using a visual editor like iWeb, Sandvox, Rapidweaver, or Dreamweaver, you will need to paste HTML generated by Tumult Hype into an HTML widget or stack (in RapidWeaver’s case) or add it in the code view provided by the editor. For exact details on adding HTML to a webpage, please check our Exporting FAQ to see whether there’s already an answer; if not, please consult the documentation for the website editor you’re using.
Does Tumult Hype work with web-based Content Management Systems (CMS) like Wordpress, Joomla, Drupal, etc.?
Tumult Hype requires that you are able to:
- Upload a folder to your server containing images and whatever assets you’ve included in your document.
- Insert a small snippet of HTML where you’d like your Hype document to appear.
Is it possible to embed a Video, other Web Page, or a Blog in a Tumult Hype document?
Yes. Tumult Hype allows you to edit the inner HTML of any element, allowing you to use arbitrary HTML and CSS. You can also insert an HTML Widget element, which is an iframe and can load arbitrary URLs. By editing the inner HTML — that is, double-clicking the element, then clicking on the pencil icon that appears under it — you’ll find that you can add virtually any type of external web page.
What can you make with Tumult Hype?
When will support for feature _x_ be added to Tumult Hype?
We want to make sure that Tumult Hype is as useful as possible to as many people as possible. To that end, we’re paying close attention to user requests, but we can’t comment on when any given feature will be added.
If you need support for a certain feature in Tumult Hype, please let us know and we’ll add it to our list! Send us an email here.
We take privacy seriously, and limit the data we collect. We do not collect any personal information unless a user signs up for our mailing list or buys Tumult Hype directly through the Tumult Store. We receive no data via the Mac App Store. Fastspring, our payment processor, collects information for billing purposes, and we stand behind their excellent security.
I have a problem or a question that’s not answered here. How can I get help?
We’re glad you asked! There are a few ways to get in touch with us. First, we recommend taking a look at the forums; it’s possible someone else has already had the same question and found an answer. Even if they haven’t, you can post your question there and we’ll give you an answer as soon as possible. If you would rather keep your question private, you can email us directly at email@example.com.
If you’re having a problem with Tumult Hype itself, the easiest way to let us know about it is to use the issue reporter within the app. Click on the Help menu, and click Report an Issue. This is a very convenient solution because with your permission, Tumult Hype will include information about your computer system that’s very useful to us when answering your questions.