Frequently Asked Questions

Getting Started

How can I purchase Tumult Hype?

Tumult Hype is available for sale in the Mac App Store and in our own Tumult Store.

Can I try Tumult Hype first?

Yes! We offer a fully-functional 14 day trial you can grab right here.

What exactly do I need to run Tumult Hype?

Tumult Hype requires OS X 10.6.6 or later; this includes the latest OS X 10.9 Mavericks! Any Mac which can run OS X 10.6.6 also supports Tumult Hype.

Is Tumult Hype available for Windows?

Tumult Hype was built specifically for the Mac, and we do not currently plan to build a Windows version. If you feel that a Windows version of Tumult Hype would make your world an infinitely better place to live, feel free to drop us an email or let us know in the forums. We’re human, after all.

Can I install Tumult Hype on multiple machines?

Like any application purchased from the Mac App Store, you can install Tumult Hype free of charge on every Mac you own by going to the Purchases tab and installing. If you’ve purchased Tumult Hype through our website, please refer to your email containing your license key to install Tumult Hype on an additional machine.

If more than one person will use Tumult Hype, then a multi-user license must be purchased. We offer this as an option in ourTumult Store. Please get in touch with us if you have any questions or special licensing needs.

Do you offer any discounts?

We offer an educational discount, multi-user/bulk discount, non-profit organization discount, and a discount for Apple Employees. Multi-user and educational licenses can be purchased through our Tumult Store. If you have any other questions, get in touch and we’ll be happy to help you out.

What’s the latest version of Tumult Hype? How do I Upgrade?

The latest version of Tumult Hype is 2.5.3 (344). Version 2.5.3 is a free upgrade for customers who purchased Tumult Hype 2. If you purchased Hype 2 from the Mac App Store, upgrades are made available through the Updates section in the App Store app. If you’ve purchased Tumult Hype from our store, you may check for updates by clicking on the Hype menu, then choosing Check for Updates.

Tumult Hype 2 is a paid upgrade from 1.x, and must be purchased from the Mac App Store or our own Tumult Store.

What is your upgrade policy?

Like most professional software, any major versions (1.0, 2.0, 3.0) will be paid upgrades and all interim feature and maintenance updates will be free. We are not likely to release new paid upgrades in less than an 18 month interval; for example Hype 2.0 was released 27 months after 1.0 and in that time period we released 1.5, 1.6, and 9 other minor updates.

For users who purchased within 30 days of a major version release, we will offer a free upgrade through the Tumult Store with a valid proof-of-purchase. Due to lack of general support in the Mac App Store, we are unable to offer discounts for paid upgrades and instead opt to price our software affordably all the time.

This policy might be revised from time to time based on market conditions, but our goal is to be as fair to loyal users as possible while creating a sustainable business.

Can I open Tumult Hype documents created in version 2.x in version 1.x?

Documents created or modified in Tumult Hype 2.x cannot be opened by earlier versions. Documents created in any earlier version of Tumult Hype may be opened by Tumult Hype 2.x.

Technically Speaking

What browsers does Tumult Hype support?

Tumult Hype is compatible with:

  • Safari 5+
  • Mobile Safari for iOS 4.3.1+
  • Chrome 9+
  • Android 2.3+
  • Firefox 3.5+
  • IE 6+
  • Opera 11.10+

Tumult Hype produces valid, state-of-the-art HTML5, CSS3, and JavaScript. Unfortunately, not every browser supports the latest HTML5 features. In cases where a feature isn’t supported by one or more browsers, Tumult Hype falls back to less cutting-edge alternatives where possible to keep the output compatible.

If Tumult Hype can’t find a fallback that works across all browsers, it uses the most widely compatible HTML5 features and provides detailed warnings about relevant browser incompatibilities. In a worst-case scenario, you’ll know exactly what won’t work in which browsers and why. It’s always a good idea to check the output in browsers you want to support since many factors like text size and font support differ across browsers. If you have a specific question about what specific code works in what browsers, please visit caniuse.com or email us.

How large is the output produced by Tumult Hype?

A minimal document only requires 3 network requests and 52.7 KB for the client to download (21.6 KB when gzip compressed).

The exact size is dependent on how many resources, scenes, animations, etc. in your document. Images are preloaded to ensure high fidelity animations, so large images can significantly delay loading. See Decreasing load times: Speeding up large Tumult Hype Documents if you are encountering unexpectedly large load times for your animation.

Does Tumult Hype use <canvas>?

Our output does not currently make use of <canvas>. All animations are based on DOM manipulations driven by JavaScript.

How do I get my Tumult Hype animation on the web?

You’ll need to upload your exported document with an FTP program. We’ve created a guide to exporting and uploading Tumult Hype documents. Tumult Hype also has the ability to export documents to Dropbox, which is primarily useful for sharing during development. If you are looking for a hosting provider, we recommend Webfaction.

Can I extend or customize Tumult Hype’s output with code?

Absolutely. For any element, add or edit the element’s inner HTML code by choosing Edit > Edit Element’s Inner HTML.

Tumult Hype has a JavaScript API which exposes timeline, scene, and scene transitions for deeper control. The in-application JavaScript editor gives you the power to compose JavaScript directly within the app. For more info, read our JavaScript API documentation or feel free to ask questions in our JavaScript forum.

Does Tumult Hype work with Rapidweaver, Dreamweaver, iWeb, or my favorite visual editor?

If you’e using a visual editor like iWeb, Sandvox, Rapidweaver, or Dreamweaver, you will need to paste HTML generated by Tumult Hype into an HTML widget or stack (in RapidWeaver’s case) or add it in the code view provided by the editor. For exact details on adding HTML to a webpage, please check our Exporting FAQ to see whether there’s already an answer; if not, please consult the documentation for the website editor you’re using.

Does Tumult Hype work with web-based Content Management Systems (CMS) like Wordpress, Joomla, Drupal, etc.?

Tumult Hype requires that you are able to:

  1. Upload a folder to your server containing images and whatever assets you’ve included in your document.
  2. Insert a small snippet of HTML where you’d like your Hype document to appear.

Because Tumult Hype requires the ability to run JavaScript within a div or iframe, each Content Management system requires a different workflow. For content management systems that hide access to code (like the free version of Wordpress.com) it may not be possible to use Tumult Hype. There’s a good chance that searching for your CMS in our forums will help you find an answer. Many of our users have successfully integrated Hype into their CMS of choice. If you can’t find a solution, let us know and we’ll do our best to help you. This process, and a list of CMSs for which we have tutorials for, can be found in our Exporting FAQ.

Is it possible to embed a Video, other Web Page, or a Blog in a Tumult Hype document?

Yes. Tumult Hype allows you to edit the inner HTML of any element, allowing you to use arbitrary HTML and CSS. You can also insert an HTML Widget element, which is an iframe and can load arbitrary URLs. By editing the inner HTML — that is, double-clicking the element, then clicking on the pencil icon that appears under it — you’ll find that you can add virtually any type of external web page.

Other Questions

What can you make with Tumult Hype?

To get a feel for the types of animations and interactive content that can be made with Tumult Hype, please visit our galleryblog and/or follow us @hypeapp.

When will support for _x_ be added to Tumult Hype?

We want to make sure that Tumult Hype is as useful as possible to as many people as possible. To that end, we’re paying close attention to user requests, but we can’t comment on when any given feature will be added.

If you need support for a certain feature in Tumult Hype, please let us know and we’ll add it to our list! Send us an email here.

I have a problem or a question that’s not answered here. How can I get help?

We’re glad you asked! There are a few ways to get in touch with us. First, we recommend taking a look at the forums; it’s possible someone else has already had the same question and found an answer. Even if they haven’t, you can post your question there and we’ll give you an answer as soon as possible. If you would rather keep your question private, you can email us directly at support@tumult.com.

If you’re having a problem with Tumult Hype itself, the easiest way to let us know about it is to use the issue reporter within the app. Click on the Help menu, and click Report an Issue. This is a very convenient solution because with your permission, Tumult Hype will include information about your computer system that’s very useful to us when answering your questions.