Frequently Asked Questions

Getting Started reveal all answers

What can you make with Tumult Hype?

You can create animations which add a “wow” factor to web pages, infographics, presentations, digital magazines, ads, iBooks, educational content, app prototypes, portfolios, animated GIFs, videos, entire websites, and much more.

To get a feel for the types of animations and interactive content that can be made with Tumult Hype, please visit our galleryblog and/or follow us @hypeapp.

How can I buy Tumult Hype?

Tumult Hype is available for sale in the Tumult Store and in the Mac App Store. See below for more purchasing answers.

Can I try Tumult Hype first?

Yes! Tumult Hype can be called “shareware” or “freemium”. We offer a fully-functional 14-day trial you can start from either the Tumult Store download or from the Mac App store version. On launch you can choose to start the trial.

What is the difference between Hype Standard and Hype Professional?

Hype Standard includes all the core features to animate HTML5 content. Hype Professional is the full edition which adds 24 powerful features to Hype Standard. You can learn more about Hype Pro or view our comparison page for all the details.

Hype Professional can be purchased outright, or you can first purchase Hype Standard to start and later upgrade via In-App Purchase. The cost is the same which ever path you choose.

What exactly do I need to run Tumult Hype? (aka System Requirements)

Tumult Hype requires macOS 10.10 or later; this includes the latest macOS 10.14 Mojave! From a hardware perspective, any Mac which can run macOS 10.10 also supports Tumult Hype.

How do I recover my license/serial number?

Whether you purchased from the Mac App store or from the Tumult Store, please visit the license recovery page.

Is Tumult Hype available for Windows?

Tumult Hype was built specifically for the Mac, and we do not currently plan to build a Windows version. If you feel that a Windows version of Tumult Hype would make your world an infinitely better place to live, feel free to drop us an email or let us know in the forums. We’re human, after all.

Purchasing reveal all answers

Should I purchase from the Mac App Store or the Tumult Store?

For many users this is a matter of personal choice and how they like to install and update software. If you previously purchased Tumult Hype and wish to easily apply an upgrade discount, please purchase a license from the same store. If you are purchasing Hype for the first time, there are some advantages or reasons to choose one over the other:

Mac App Store:

  • The easiest experience for purchasing, installing, and upgrading Hype for single-user licenses

Tumult Store:

  • Use if you are unable to purchase from the Mac App Store or wish to purchase direct from the makers (us)
  • You can pay via check, money order, purchase order, wire transfer, or PayPal
  • Offers volume/multi-user discounts
  • Offers more flexible education discounts

Educational purchasers should generally choose the Tumult Store, as Hype on the Mac App Store uses In-App Purchases for its Standard and Professional editions and these cannot currently be installed via MDM.

Is Tumult Hype a subscription?

No. When you purchase Tumult Hype from the Tumult Store or Mac App Store, you own it. This is referred to as a “standalone” or “perpetual” license. Further, Tumult Hype does not rely on any servers, so the app will continue to work offline on the OSes it is compatible with.

Major versions releases may be paid updates; please read more about our upgrade policy.

Do you offer education discounts?

Yes, we offer significant discounts if you are a student, teacher, administrator, or IT manager purchasing on behalf of your school:

Licenses Hype 4.0 Standard Hype 4.0 Full Professional
1 – 4 $34.99 USD (30% discount) $69.99 USD (30% discount)
5 – 19 $32.49 USD (35% discount) $64.99 USD (35% discount)
20 – 49 $29.99 USD (40% discount) $59.99 USD (40% discount)
50+ $24.99 USD (50% discount) $49.99 USD (50% discount)

You can buy at this discount from the Tumult Education Store. If you need to purchase through the Mac App Store, we also offer discounts via the Apple Volume Purchase Program for Education to qualifying customers who purchase 20 or more copies at a time. If you are seeking quantities over 100 licenses or need a site license, please get in touch.

Do you offer multi-user discounts?

Yes, if you are buying more than one license you will get a better deal! Here’s our pricing breakdown:

Licenses Hype 4.0 Standard Hype 4.0 Full Professional
1 $49.99 USD $99.99 USD
2 – 4 $44.99 USD (10% discount) $89.99 USD (10% discount)
5 – 19 $42.49 USD (15% discount) $84.99 USD (15% discount)
20 – 49 $39.99 USD (20% discount) $79.99 USD (20% discount)
50+ $37.49 USD (25% discount) $74.99 USD (25% discount)

You can buy at this discount from the Tumult Store. If you are seeking quantities over 100 licenses or need a site license, please get in touch.

Do you offer any other discounts?

Aside from educational and multi-user discounts, we also can offer non-profit organization, senior citizen, and Apple employees discounts. If you are seeking these, please get in touch and we’ll be happy to help you out.

Will I be charged for updates?

Like most professional software, any major versions (1.0, 2.0, etc.) are likely to be paid upgrades and all interim feature and maintenance updates will be free. We are not likely to release new paid upgrades in less than an 12 month interval; for example Hype 2.0 was released 27 months after 1.0 and in that time period we released 1.5, 1.6, and 9 other minor updates. Hype 3 Standard was free to Hype 2.x owners, but they can purchase the Hype Professional upgrade. Tumult Hype 4 is available for upgrades from all previous purchases of Tumult Hype, with higher discounts for recent purchases. For help applying a discount, please visit this page

This policy might be revised from time to time based on market conditions, but our goal is to be as fair to loyal users as possible while creating a sustainable business.

Can I install Tumult Hype on multiple machines?

Like any application purchased from the Mac App Store, you can install Tumult Hype free of charge on every Mac you own by going to the Purchases tab and installing. If you’ve purchased Tumult Hype through our website, please refer to your email containing your license key to install Tumult Hype on additional machines.

If more than one person will use Tumult Hype, then a multi-user license must be purchased.

What is Tumult Hype’s EULA (End User License Agreement)

Tumult Hype’s EULA is meant to be user-friendly. Download Tumult Hype’s EULA.pdf. If you purchase from the Mac App Store, Apple’s standard agreement also applies.

Upgrading reveal all answers

What’s the latest version of Tumult Hype?

The latest version of Tumult Hype is v4.0.1 (Build 654).

How do I upgrade?

If you are already on a version of Hype 4, the quickest route to upgrading is:

  • Tumult Store version: Choose the 'Hype > Check for Updates…' menu item or directly download the latest version.
  • Mac App Store version: Open the App Store application and choose the Updates tab

If you are on a previous major version (v1-v3), you will need to download the latest Tumult Store version or Mac App Store version. Upgrade discounts are available; to obtain these you must use the same store that you used with the previous purchase. There is more information on upgrade discounts in the cost section below.

How much does it cost to upgrade to Tumult Hype 4.0?

Upgrades of any v4 releases are always free to get to the latest v4. Upgrades from older versions of Tumult Hype have discounts based on how long ago they were originally purchased.

Tumult Hype v4 Full Professional

Upgrading from: Discount Single License Price
v3 Professional (purchased after Oct 14, 2017) Free $0.00 USD
v3 Professional 30% off $69.99 USD
v3 Standard (purchased after Oct 14, 2017) 50% off $49.99 USD
v3 Standard 15% off $84.99 USD
v2 15% off $84.99 USD
v1 10% off $89.99 USD

Tumult Hype v4 Standard

Upgrading from: Discount Single License Price
v3 Professional (purchased after Oct 14, 2017) N/A (free Hype 4 Pro upgrade) N/A
v3 Professional 30% off $34.99 USD
v3 Standard (purchased after Oct 14, 2017) Free $0.00 USD
v3 Standard 30% off $34.99 USD
v2 30% off $34.99 USD
v1 20% off $39.99 USD

October 14, 2017 is when Tumult Hype v4 was announced, and is a firm cut-off for free upgrades.

How do I get my upgrade discount?

Please see the upgrade discount page.

Can I open Tumult Hype documents created in a newer version with an older version (like v4.0 docs in v1.6)?

Documents created or modified in the latest Tumult Hype cannot be opened by earlier versions. Documents created in any earlier version of Tumult Hype can be opened by Tumult Hype 4.0.

I accidentally upgraded my Tumult Hype app to version 4, but I am not ready to purchase it yet. How do I get back to my older version?

You can get any previous version from the downloads archive page.

Technically Speaking reveal all answers

What browsers does Tumult Hype support?

Tumult Hype is compatible with:

  • Safari 5+
  • Mobile Safari for iOS 4.3.1+
  • Chrome 9+
  • Android 2.3+
  • Firefox 3.5+
  • IE 6+
  • Edge 12+
  • Opera 11.10+

Tumult Hype produces valid, state-of-the-art HTML5, CSS3, and JavaScript. Unfortunately, not every browser supports the latest HTML5 features. In cases where a feature isn’t supported by one or more browsers, Tumult Hype falls back to less cutting-edge alternatives where possible to keep the output compatible.

If Tumult Hype can’t find a fallback that works across all browsers, it uses the most widely compatible HTML5 features and provides detailed warnings about relevant browser incompatibilities. In a worst-case scenario, you’ll know exactly what won’t work in which browsers and why. It’s always a good idea to check the output in browsers you want to support since many factors like text size and font support differ across browsers. If you have a specific question about what specific code works in what browsers, please visit caniuse.com or email us.

How large is the output produced by Tumult Hype?

Tumult Hype strives to keep its output size small so it can be used on slower connections or in weight-sensitive mediums like rich media ads.

A minimal self-hosted document requires 3 network requests and 55.8 KB for the client to download (24.4 KB when gzip compressed).

A minimal Advanced Export with CDN requires 1 network request and 2.8 KB for the client to download (1.9 KB when zipped).

The exact size is dependent on how many resources, scenes, animations, etc. in your document. Images are preloaded to ensure high fidelity animations, so large images can significantly delay loading. See Decreasing load times: Speeding up large Tumult Hype Documents if you are encountering unexpectedly large load times for your animation.

Does Tumult Hype export Rich Media Ads?

Tumult Hype Professional can be used to make ads. There is a plugin facility called Export Scripts that adds functionality to export to a variety of popular ad networks. You can build your own, too. Even without an Export Script, most other networks are easy to support since Tumult Hype’s output is standard HTML5.

Does Tumult Hype use <canvas>?

Our output does not currently make use of <canvas>. All animations are based on DOM manipulations driven by JavaScript.

Does Tumult Hype support SVGs?

Yes, SVGs can be imported as images.

Vector Shapes makes use of SVGs under-the-hood.

How do I get my Tumult Hype animation on the web?

You’ll need to upload your exported document with an FTP program. We’ve created a guide to exporting and uploading Tumult Hype documents. Tumult Hype also has the ability to export documents to Dropbox, which is primarily useful for sharing during development. If you are looking for a hosting provider, we recommend Webfaction.

Is Tumult Hype’s output SEO/Search Engine friendly?

Yes, at export time you can choose to include text contents for search engines in the output HTML page. This is indexed by search engines.

Can I extend or customize Tumult Hype’s output with code?

Absolutely. For any element, add or edit the element’s inner HTML code by choosing Edit > Edit Element’s Inner HTML.

Tumult Hype has a JavaScript API which exposes timeline, scene, and scene transitions for deeper control. The in-application JavaScript editor gives you the power to compose JavaScript directly within the app. For more info, read our JavaScript API documentation or feel free to ask questions in our JavaScript forum.

Does Tumult Hype work with Rapidweaver, Dreamweaver, or my favorite visual editor?

If you’e using a visual editor like Rapidweaver, Sandvox, or Dreamweaver, you will need to paste HTML generated by Tumult Hype into an HTML widget or stack (in RapidWeaver’s case) or add it in the code view provided by the editor. For exact details on adding HTML to a webpage, please check our Exporting FAQ to see whether there’s already an answer; if not, please consult the documentation for the website editor you’re using.

Does Tumult Hype work with web-based Content Management Systems and platforms like Wordpress, Squarespace, Drupal, etc.?

The official Tumult Hype Animations Wordpress plugin makes embedding in Wordpress extremely easy. For other content management systems, Tumult Hype requires that you are able to:

  1. Upload a folder to a server containing images and whatever assets you’ve included in your document.
  2. Insert a small snippet of HTML where you’d like your Hype document to appear.

Because Tumult Hype requires the ability to run JavaScript within a div or iframe, each Content Management system requires a different workflow. For content management systems that hide access to code (like the free version of Wordpress.com) it may not be possible to use Tumult Hype. There’s a good chance that searching for your CMS in our forums will help you find an answer. Many of our users have successfully integrated Hype into their CMS of choice. If you can’t find a solution, let us know and we’ll do our best to help you. This process, and a list of CMSs for which we have tutorials for, can be found in our Exporting FAQ.

Is it possible to embed a Video, other Web Page, or a Blog in a Tumult Hype document?

Yes. Tumult Hype allows you to edit the inner HTML of any element, allowing you to use arbitrary HTML and CSS. You can also insert an HTML Widget element, which is an iframe and can load arbitrary URLs. By editing the inner HTML — that is, double-clicking the element, then clicking on the pencil icon that appears under it — you’ll find that you can add virtually any type of external web page.

Other Questions reveal all answers

When will support for feature _x_ be added to Tumult Hype?

We want to make sure that Tumult Hype is as useful as possible to as many people as possible. To that end, we’re paying close attention to user requests, but we can’t comment on when any given feature will be added.

If you need support for a certain feature in Tumult Hype, please let us know and we’ll add it to our list! Send us an email at support@tumult.com

What is your privacy policy?

You can find our privacy policy here.

We take privacy seriously, and limit the data we collect. We do not collect any personal information unless a user signs up for our mailing list or buys Tumult Hype directly through the Tumult Store. We receive no data via the Mac App Store. FastSpring, our payment processor, collects information for billing purposes, and we stand behind their excellent security.

There is an option at launch to send anonymous data, but this is very limited, not personally identifiable, and only helps us improve Hype by answering questions like “How many users are on macOS 10.10”.

Have a question? Send us an email at support@tumult.com.

I have a problem or a question that’s not answered here. How can I get help?

We’re glad you asked! There are a few ways to get in touch with us. First, we recommend taking a look at the forums; it’s possible someone else has already had the same question and found an answer. Even if they haven’t, you can post your question there and we’ll give you an answer as soon as possible. If you would rather keep your question private, you can email us directly at support@tumult.com.

If you’re having a problem with Tumult Hype itself, the easiest way to let us know about it is to use the issue reporter within the app. Click on the Help menu, and click Report an Issue. This is a very convenient solution because with your permission, Tumult Hype will include information about your computer system that’s very useful to us when answering your questions.